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FAQ
THE MOST COMMON QUESTIONS
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Where are your bags manufactured?Our hand crafted bags are manufactured in India.
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How long does my item take to ship?If item is in stock, at most, it takes 5-7 days to ship. If item is not in stock it can take up to 16 weeks as all of our products are handcrafted. We do stock a limited quantity of each style and color. Please refer to, "Our Craft" that outlines our process. Please remember our products are made FOR YOU! We do NOT mass produce.
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Can I exchange my item?Please contact support for assistance at support@chenetlrencecorp.com
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What's your refund policy?We will happily refund unused and in purchased, "new" condition within 30 days.
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What's your shipping policy?Chenet L'rence products ship for free within the Continental U.S.
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